Refund policy

Last updated: June 2026

1. Digital Products

Ultimate Travel Guide

The Muay Thai Travels Ultimate Travel Guide is an instant digital product. Due to the nature of digital products, we do not offer refunds once the guide has been downloaded, opened, accessed, emailed or otherwise delivered to you, except where required by applicable law.

By purchasing a digital product from Muay Thai Travels, you acknowledge that:

• The product is delivered electronically.
• Access may be provided immediately after purchase.
• Digital products cannot be physically returned.
• The sale becomes final once the product has been accessed or delivered, subject to applicable consumer law.
• Refunds are not normally available because of a change of mind, accidental purchase, unused travel plans or failure to use the guide.

If you receive the wrong file, cannot access your purchase or experience a technical issue, contact us at info@muaythaitravels.com.

We will make reasonable efforts to restore access, resend the product or correct the technical issue.

2. Consultation Packages

Bronze, Silver and Gold Packages

Consultation packages involve personalised research, travel planning, gym recommendations, itinerary preparation, communication, scheduling and administration.

Work may begin immediately after payment is received. Because time and resources are committed from the point of purchase, full refunds are not normally available once work has commenced.

Cancellations Within 14 Days

If you cancel within 14 days of purchase and before your consultation, itinerary, plan, recommendations or written guidance have been delivered, you may be eligible for a refund of up to 50% of the purchase price.

The amount retained covers work and costs already incurred, which may include:

• Research already completed.
• Planning and preparation.
• Administrative work.
• Email and customer communication.
• Scheduling and consultation preparation.
• Payment processing and platform costs where permitted.
• Any other work already carried out.

Any refund will reflect the amount of work completed before the cancellation request was received and any rights provided by applicable consumer law.

After Delivery or Completion

Once your consultation has taken place, your plan has been completed, or your itinerary, recommendations, notes or written guidance have been delivered, no refund is normally available.

Refunds are not normally available because:

• You decide not to travel.
• Your dates or destination change.
• You choose a different gym, hotel, area or itinerary.
• You do not use the advice provided.
• You fail to provide the information required to complete the service.
• You stop responding after work has begun.
• Your personal preferences change after delivery.

3. Scheduled Calls

If your consultation package includes a scheduled call, you are responsible for attending at the agreed date and time.

• Cancellations made more than 48 hours before the scheduled call may be eligible for a refund of up to 50%, provided the consultation service or plan has not already been completed or delivered.
• Cancellations made within 48 hours of the scheduled call are non-refundable, except where required by law.
• Missed calls and no-shows are non-refundable.
• Arriving late does not automatically extend the scheduled call.
• Rescheduling is subject to availability and is not guaranteed.

We may allow one rescheduling request where reasonable, provided you contact us more than 48 hours before the call.

4. Revisions and Service Concerns

If you are unhappy with any part of your consultation, contact us within 7 days of delivery at info@muaythaitravels.com.

Where reasonable, we may provide clarification, correct factual errors or make minor adjustments to help resolve the issue.

Revision requests must relate to the original travel dates, destination, goals, budget and preferences supplied at the time of purchase.

Major changes, including new travel dates, new destinations, new travellers, major budget changes or a completely different itinerary, may require a new consultation package.

Offering a revision, correction or clarification does not mean that a refund is due.

5. Non-Refundable Circumstances

Subject to applicable consumer law, refunds will not normally be provided for:

• Digital products that have been accessed, downloaded or delivered.
• Completed consultation services.
• Delivered itineraries, plans, recommendations or written guidance.
• Missed consultation calls or no-shows.
• Cancellations within 48 hours of a scheduled call.
• Change of mind.
• Accidental purchases after the product or service has been accessed.
• Failure to read the product description before purchase.
• Failure to use the product or service.
• Flight cancellations, airline changes or transport disruption.
• Visa refusal, passport issues or immigration problems.
• Illness, injury, personal emergencies or changes in personal circumstances.
• Changes made by gyms, hotels, airlines or other third parties.
• Differences in personal opinion or preference after delivery.

6. Third-Party Travel Providers

Muay Thai Travels provides information, recommendations and consultation services. Unless specifically stated otherwise in writing, we do not operate or control third-party gyms, hotels, airlines, transport companies, restaurants, visa providers, insurance providers, events or tour operators.

We are not responsible for:

• Third-party availability.
• Price changes.
• Schedule changes.
• Closures or cancellations.
• Service quality.
• Injury, loss or damage caused by third parties.
• Changes to entry, visa or immigration requirements.
• Decisions made by gyms, accommodation providers or authorities.

Any refund request relating to a third-party booking must be made directly to the relevant provider under that provider’s own refund and cancellation policy.

7. Customer Responsibility

Customers are responsible for checking all important travel information before booking or travelling, including:

• Passport validity.
• Visa and immigration requirements.
• Travel insurance.
• Medical and vaccination requirements.
• Flight and accommodation details.
• Gym schedules and training availability.
• Local laws and customs.
• The suitability of training or travel activities for their health and ability.

8. How to Request a Refund Review

To request support or ask whether you may qualify for a refund, email info@muaythaitravels.com.

Include the following information:

• Your full name.
• Your order number.
• The email address used at checkout.
• The product or consultation package purchased.
• The purchase date.
• A clear explanation of the issue or cancellation request.

Refund requests are reviewed individually. Submitting a request does not guarantee that a refund will be approved.

9. Approved Refunds

Approved refunds will normally be returned to the original payment method used at checkout.

Processing times depend on your bank, card issuer, payment provider or Shopify Payments. Muay Thai Travels cannot control how long a bank or payment provider takes to display the refund.

Currency conversion charges, bank fees and third-party transaction fees may not be refundable.

10. Chargebacks and Payment Disputes

If you have a problem with your purchase, contact us first so we have an opportunity to investigate and resolve the issue.

In the event of a chargeback or payment dispute, Muay Thai Travels may provide the payment provider with relevant evidence, including:

• Proof of purchase.
• Digital delivery and access records.
• Download records.
• Consultation notes and completed work.
• Scheduled call records.
• Email and customer communication.
• The product description.
• This refund policy.

11. Legal Rights

Nothing in this policy is intended to remove or restrict any rights you may have under applicable consumer protection law.

Where applicable law provides rights that cannot legally be excluded, those rights will continue to apply.